Hi Kevin,
At first: Please insert some paragraph breaks next time. It's quite hard to read.
kphill01 hat geschrieben: ↑So 8. Dez 2019, 17:49
Greetings. I finally got active on i-Telex a week or two ago. I have the "special" power supply board, the i-Telex board with one serial connector, and the TW-39 board. I was using the "reverse" connection system. My machine is a Western Union Model 32ASR. I replaced some resistors in the call unit so it would work with the i-Telex system. It was working well until late yesterday (Saturday) afternoon. I noticed I stopped receiving incoming messages. I could still dial out to send message but people attempting to send messages to me were receiving "NC" or "BK" returns. I could dial the weather server and receive weather reports. I dialed into the power supply and printed the bias and distortion tests.
That far, everything sounds good.
kphill01 hat geschrieben: ↑So 8. Dez 2019, 17:49
On the Web administration interface it seemed to change spontaneously from "reverse" to "normal" system.
I don't understand what you mean with "normal" and "reverse" system. Plase explain.
ADDITION: Henning explained, that you mention the "remote server option". Yes, this option is automatically cleared, if the wrong PIN is used.
Just switch it on again. Be sure to leave the "PIN for sign in at subscriber directory server" unchanged as long as it's not zero. If you want / need to change it,
just contact me or henning.
kphill01 hat geschrieben: ↑So 8. Dez 2019, 17:49
I tried switching back and forth between the systems but could not receive messages. I was receiving an internal message saying that my PIN to log into the subscriber directory was wrong and I should contact a server administrator.
In this situation you should have called henning or me.
kphill01 hat geschrieben: ↑So 8. Dez 2019, 17:49
I tried generating a new PIN on the subscriber directory page but never received the printout on the machine.
That PIN is only valid for the "news"-server but not for the subscriber directory server. Yes i know, there is a link on the web page of the subscriber server to the news-server. I will delete this link to avoid this confusion next time...
kphill01 hat geschrieben: ↑So 8. Dez 2019, 17:49
At times I noticed, when there appeared to be a message coming in, that my machine would run "open" for a time and then stop. I tried dialing into the power supply for the distortion tests but the machine would run open.
It seems that something of your call unit got damaged.
kphill01 hat geschrieben: ↑So 8. Dez 2019, 17:49
I tried resetting the i-Telex board.
The "i-telex-Board" (you should better call it ethernet interface board) is completely uninvolved when you dial the test generators of the power supply board.
kphill01 hat geschrieben: ↑So 8. Dez 2019, 17:49
The board appeared to go through the re-set process but nothing changed.
Yes, as mentioned above. The ethernet board only acts as an <<translator>> between the internal connections and the ethernet.
kphill01 hat geschrieben: ↑So 8. Dez 2019, 17:49
I tried removing power from the boards and re-powering. The yellow light on the TW-39 board would light constantly and then after several seconds the red light would light and remain on.
This indicated without any doubt that the call unit is in the "call" state, as if you have pressed the call button. This is shown by the yellow LED. The red LED indicates that no dialing pulses have been received 45 seconds after "call" begin. BTW: Do you have a rotary dial or do you use the "keyboard dialing" feature?
kphill01 hat geschrieben: ↑So 8. Dez 2019, 17:49
This morning I tried measuring the voltage on the loop connections on the back of the board. At first I measured 95vDC but no current.
Absolutely no current or something aound 3 mA? The 'standard' TW39 call units normally draw 3 mA in idle state, but your unit may be different.
kphill01 hat geschrieben: ↑So 8. Dez 2019, 17:49
After a few minutes I measured again and measured 0vDC and 0mA.
Strange. Please check the state of the green LED of the power supply board. All 4 LED constantly on?
Can you measure the voltage at the backplane lines 26 and 30? (the fourth and the second connector pins counten from bottom). The shall be a voltage of 60 to 80 V all time.
kphill01 hat geschrieben: ↑So 8. Dez 2019, 17:49
I pressed the button on the front of the board and held it down. A few times the green light would flicker and the machine would print a few characters but most of the time it would run "open" and the red and yellow lights would be lit.
All your observations indicate a problem either with the loop voltage supply, the TW39 board or the call unit.
kphill01 hat geschrieben: ↑So 8. Dez 2019, 17:49
Presently, I am not able to dial into the power supply at all or dial out. I would appreciate any suggestions on how to troubleshoot the problem
If you have a double port TW39 interface card, try to use the other "half" of that board. If your problem persists, we can disclose the TW39 board from the list of possible wrongdoers.
Best regards,
Fred